Frequently Asked Questions

My XLM withdrawal is complete but I have not received it?
Last Updated 17 days ago

The most likely reason you have not received a withdrawal is that you are using an exchange that requires a memo to be specified for deposits. This is because they use a single XLM address for multiple users and determine individual users via the unique memo value.

Some of these exchanges will still accept deposits without a memo specified but without the memo, the user cannot be identified, and so the exchange cannot credit your account.

In these cases, your withdrawal will still succeed but as the exchange will not refund the XLM, we also cannot refund your withdrawal.

If you use an exchange that requires a memo to be specified for deposits, make sure you include this memo in your claim address in the following format:

xlmaddress-destinationtag

e.g. GB6YPGW5JFMMP2QB2U...WOJPP57CANOF3/9359124d4a3b4adbb07

To avoid this you have several options:
  • use a desktop Stellar Wallet
  • use an exchange which provides you with a unique XLM address
  • or if required by your exchange, always specify your unique memo as part of your claim address

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